Greyhound Australia - Business Development Manager

• Deliver financial revenue KPIs and provide monthly performance reports.
• Maintain and manage a dynamic pipeline of sales activity through an opportunity register.
• Identify and secure strategic partnerships (e.g., international agents, hostels, travel agents, cruise companies, schools, industry groups).

• Prepare tailored customer proposals and pricing models
• Respond to sales leads in a timely and professional manner.
• Develop EOIs and proposals for prospective new agents
• Build and manage a market intelligence database covering pricing, competition, and customer expectations.
• Represent Greyhound at trade shows and industry functions as a key brand ambassador.

• Develop and coordinate operational solutions for group bookings
• Engage with local operations and customer service teams to ensure smooth delivery of new business solutions.
• Drive continuous improvement initiatives across quoting, pricing, reporting, and customer experience.

• Act as the primary point of contact for key partners and agent groups.
• Build and sustain strong relationships with trade partners and inbound operators.
• Develop and execute account management plans to exceed sales KPIs.
• Support onboarding and relationship management of domestic and international agents.

• Collaborate with Marketing to deliver compelling campaigns and retail activations.
• Contribute to UAT for new marketing and sales tools or initiatives.
• Maintain and implement updates across products, including Tickets, Passes, Packages & Freight.
• Create and manage special rates, promotions, and seasonal offers.

• 5+ years’ experience in business development, account management or sales within the travel, transport, or tourism sectors.
• Proven experience achieving revenue targets and managing B2B relationships.
• Strong commercial acumen, with the ability to develop proposals and pricing models.
• Demonstrated ability to engage and negotiate with stakeholders at all levels.
• Experience with CRM systems and booking platforms.
• Tertiary qualification in business, marketing, tourism, or related field.
• Ability to travel as required to build and maintain relationships both locally and internationally
• Professional communication with the ability to write detailed reports and present to customers and key stakeholders
• Experience with computer software and the ability to learn, Interbus, Passmaintain, GX Online, SQL Management Server, Pronto etc.
• Hunter mindset
• Proficient in budgeting, forecasting and financial management.

• This position requires domestic and internation travel
• The role involves working outside regular business hours

• At all times behave in accordance with our company values: Be Safe; Let’s Collaborate; Delight Our Customers; Be Accountable; Be Empowered; and Enjoy What You Do.

Greyhound Australia