Service Support Officer

Mount Gravatt East, QLD
$81,120-93,600 per year
Permanent
Full-time

1 day ago

Our client is seeking committed and motivated individual to join their team as a Service Support Officers. This is an excellent opportunity to contribute to the health and wellbeing of their clients.As a Service Support Officer, you will play a key role in ensuring high-quality, professional administrative and frontline support to clients and clinical teams across our national service network. With a focus on evidence-based clinical practice and continuous service improvement, our client is a trusted partner in mental health and wellbeing.Responsibilities:

Provide high quality customer service to clients, visitors, and stakeholders-both face-to-face and via phone and email.
Support daily operations through a wide range of administrative tasks, including appointment coordination, data entry and record keeping.
Assist clinical staff with operational needs to ensure seamless delivery of services.
Help organise regional events, group programs, internal meetings, and community outreach.
Manage general office duties such as travel bookings, invoice processing, correspondence, and supplies.
Contribute to a safe, inclusive, and respectful workplace aligned with APS Values and Code of Conduct.

Our Ideal Candidate:

Has experience in providing administrative and operational support in a health or government environment.
Demonstrates strong communication skills, both written and verbal.
Can prioritise competing tasks and work both independently and collaboratively.
Is proactive, detail-oriented, and committed to providing exceptional service to clients and staff.
Understands and values the importance of supporting veterans and their families.

Mandatory Requirements:

Ability to obtain (or current holder of) a Working with Vulnerable People registration or Working with Children Check, as required by the relevant state or territory.
Must be an Australian Citizen

Successful candidate will be offered:

Fantastic culture in a recently refurbished office
Competitive hourly rate
Hybrid model
Ongoing professional development and training opportunities

Please apply now or if you have any questions outside of what has been provided, please call Mel Ireland, 07 3239 2598.#SCR-melanie-irelandApplicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via . Do not submit any sensitive personal information in your resume.

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