Service Support Officer
- Brisbane, QLD
- Temporary
- Full-time
- Brisbane based role
- 12month contract
- APS4 level
As a Service Support Officer you will assist the Service Support Manager in supervising APS Level 3 Service Support Officers. Including monitoring performance, setting priorities, task allocation, and identification of training needs.
You will also:
- Contribute to overall service delivery via Queue Management duties:
- Monitor and ensure compliance to telephony schedule and standards.
- Facilitate timely resolution of process and procedural queries.
- Provide process knowledge and support to the team.
- Develop and implement strategies for managing the workload to ensure performance expectations are met.
- Ensure staff are allocated appropriate work and skill tags.
- Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
- Provide admin training assistance to the Learning and Development Coordinator.
- Strong experience in Administration and customer service - ideally in community services space
- Previous experience working in a government organisation would be highly advantageous
- Demonstrated professional experience in the conduct of business operations and supporting service delivery within a mental health service and government environment
- Strong written and verbal communication skills
- Currently hold or have ability to obtain a Working with Vulnerable People registration AND/OR currently hold or ability to obtain a Working with Children check
- Be available to work in a rostered environment and adhere to work schedules.
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.