Customer Service Representative

• Must have hardware industry experience
• Opportunity for career growth

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and efficiently in the system.
• Coordinate with internal departments to ensure timely delivery of products.
• Maintain and update customer accounts and records as required.
• Handle and resolve customer complaints with a focus on achieving positive outcomes.
• Provide detailed product information and support to customers.
• Assist the sales team with administrative tasks and customer follow-ups.
• Contribute to process improvement initiatives within the customer service team.

• Previous experience of 3+ years experience in customer service within the hardware industry.
• Strong communication and interpersonal skills to liaise effectively with customers and team members.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• A proactive and problem-solving mindset to manage challenges effectively.
• Ability to handle customer queries and sales objections with confidence.
• Able to articulate product knowledge within the hardware industry.

• A yearly salary of $70 - 80,000 + super.
• Stable, permanent full-time position in the manufacturing industry.
• Supportive team environment with opportunities for professional development.
• Convenient location in Glendenning with on-site parking available.

Michael Page