Customer Service Officer - Gippsland

Gippsland, VIC
Permanent
Part-time

3 days ago

Help provide the latest, best practice hearing services for everyone who needs it
Gain skills with Australia's largest provider of government-funded hearing care
Fixed-term (12 months), part-time position 4 days/week, 8.30am-5.10pm
Working across our Gippsland cluster in Sale, Traralgon and Moe (this is an onsite position)
Access to Wellbeing programme including Fitness Passport, employee recognition awards and ongoing training and support to help you succeed

Want to improve the lives of Australians, no matter who they are?Join us and build a career and future you'll be proud of.It matters more at Hearing AustraliaHearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.Your opportunityAs a Customer Service Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us.Here's how you'll do it:

You'll greet clients, and attend to all counter and telephone enquiries

Working at reception, you'll undertake general administration duties, including managing appointment bookings for clients both in person and over the phone, processing claims and payments, data entry for stock management and completing a variety of reports for compliance purposes

You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds

You'll perform minor hearing aid repairs and provide troubleshooting support with a range of devices - training provided.
You'll assist our clinical team with the provision of services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you'll bringWe believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration.You'll bring:

Experience as a proactive problem solver, with a desire to accept responsibility and take ownership of your work

Demonstrated ability to multitask and be adaptable to changing priorities
The ability to work effectively across multiple locations, using a variety of tools to stay connected within the team, including virtual support
Intermediate / advanced level computer literacy, including MS Outlook, MS Teams and browser-based applications. Exposure or working knowledge of mobile technology (both Apple and / or android applications). Experience using a CRM database is highly valued and familiarity with Medicare and NDIS funding programs is beneficial.
a desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

What matters most? It's simple - your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.Why Hearing Australia?There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?As a Customer Service Officer, you'll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Customer Service Officers about why they choose to work with us:“I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients.”You'll also enjoy a range of benefits, including:

Attractive salary package includes a generous 15.4% superannuation
Paid parental leave
Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing careWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Australian Hearing

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