Membership Growth & Retention Manager

Chatswood, NSW
Permanent
Full-time

8 days ago
Apply easily

Join a passionate, collaborative & inclusive team
Help grow and connect Australia’s largest water network
Chatswood-based, hybrid work environment, immediate start | Full-time, permanent

Are you ready to create impact?We are the Australian Water Association (AWA), Australia’s largest water network and a not-for-profit organisation with over 60 years of impact. Our purpose is to inspire and drive a sustainable water future.We support thousands of water professionals across Australia and work with nearly 400 volunteers to provide opportunities to share, connect and inspire through our networks, programs, and events. We also contribute to the Sustainable Development Goals in our region through our International Program.As we embark on our new strategy to take us to 2030, it’s an exciting time to become part of the team and help shape the future of water sustainability in Australia through growing AWA’s membership base.About the RoleWe are seeking a proactive and results-driven Membership Growth & Retention Manager to join our Member Engagement & Experience team. In this newly focused role, you will lead our growth and retention strategy through identifying and converting new members while supporting retention and driving revenue through a strategic and data-led sales approach.Working closely with Member Engagement Managers you will apply data insights to convert prospects, retain members and drive revenue. You’ll also play a key role in shaping a compelling value proposition to support our growing community of water professionals.Key Responsibilities· Proactively identify and convert corporate membership leads through tailored strategies· Drive growth in individual memberships via targeted engagement initiatives· Collaborate cross-functionally to nurture leads and achieve membership targets· Support retention efforts through timely engagement during renewal periods· Ensure accurate CRM management (HubSpot) and provide regular reporting on lead progression, KPIs, and revenue· Deliver market and competitor insights to inform acquisition strategies and enhance member value· Champion the member experience by capturing feedback and recommending improvementsAbout You· 3+ years’ experience in membership sales, stakeholder engagement, business development, or similar· Demonstrated success in member acquisition, conversion, and retention within a service-driven or membership-based organisation· Proven ability to meet or exceed targets in a KPI-focused environment· Proficient in CRM systems (preferably HubSpot) with strong data management and reporting skills· Commercially astute and data-informed, with a focus on continuous improvement and identifying growth opportunitiesDesirable

Experience in associations, professional membership bodies, or NFPs and an understanding of the water, environment, or infrastructure sectors
Familiarity with membership-based business models and value delivery
Experience working across cross-functional projects or member campaigns

Why you’ll love working with AWA:· Be part of a diverse and purpose-driven team united by a shared goal to inspire positive change· Join a supportive, inclusive, and forward-thinking culture· Enjoy flexible work arrangements and a hybrid work environment· Access time off in lieu to support work-life balance· Benefit from a strong focus on professional development and mentorship· Take part in wellbeing initiatives that prioritise your health· Celebrate with birthday leaveFind out more about the great work we do here:Diversity, Equity, and Inclusion: We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.To apply: Applications will be reviewed as they are submitted, so please apply now if this role grabs your interest.

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