Dynamics 365 Finance and Operations (F&O) - Functional Consultant/Support Analyst

Macquarie Park, NSW
Permanent
Full-time

28 days ago

Based in Macquarie Park, short walk from Metro Station
7 Additional leave days per year + Salary Packaging + WFH options
Join our large busy & collaborative internal Applications Team
Full time permanent ongoing opportunity

Exciting things are happening at Catholic Healthcare! We’ve grown to 5000+ employees and we’re celebrating our 30th year of providing care in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.Due to a large enterprise-wide ERP project, we have a new opportunity for an experienced and diligent Applications Support Analyst/ Functional Consultant who thrives in a fast-paced environment and is open to change, to bring your expertise in Microsoft Dynamics 365 Finance and Operations (F&O) to support the project and in turn BAU needs, as the F&O SME.NOTE: Technical expertise & demonstrated experience with Microsoft Dynamics Finance & Operations (F&O) in a similar position – Essential to be considered for this integral new positionReporting to the functional Applications Team Leader, you will have the opportunity to combine technical expertise to administer and support systems, participate in small-scale projects, and contribute to strategic initiatives within the Applications Team and broader internal IT Team. Your exceptional communication skills, curious nature and big picture mindset will aid your success.Your days will include;

Providing technical support for CHL’s organisational systems, initially Dynamics Finance & Operations (F&O) and later once BAU is achieved with F&O, apps will include MS Dynamics 365 (CE/CRM, Field Services), HR (Dayforce), Rostering, Operational and Clinical systems
Configuring and customising Microsoft Dynamics 365 modules using configurations, workflows, and basic customisation tools to meet evolving business needs
Providing technical support and expertise for issue resolution, including complex and escalated problems
Managing application security roles and permissions to ensure appropriate access and data integrity
Conducting user acceptance testing (UAT) and providing end-user support and training
Contributing to the design and implementation of application enhancements and upgrades
Collaborating with cross-functional teams, providing technical expertise to drive solutions and resolve issues
Maintaining awareness of emerging IT trends and their potential impact on our applications
Creating and maintaining knowledge articles, ensuring that application information and data remain current, accurate, and readily accessible to relevant stakeholders

The ideal applicant will have the ability to identify and resolve issues, thinking creatively to develop effective solutions in addition to;

Demonstrated technical experience with troubleshooting principles, methodologies, and issue resolution techniques – Microsoft Dynamics Finance & Operations (F&O) - Essential to be considered
Degree qualified in a relevant Information Technology discipline
3-5 years' demonstrated experience in supporting and maintaining organisational systems
Experience building solutions using MS D365 best practices and deploying D365 solutions to higher environments - Essential
Strong understanding of systems integration principles across business applications, including MS Dynamics 365 (F&O, CE, Field Services), MS Forms Pro, and MS Logic Apps - Essential
Demonstrated experience configuring and customising MS D365 F&O, CE & Field Services and Microsoft Power Platform, including Power Apps and Power Automate.
Experience in building and maintaining databases for query and problem tracking
Working knowledge of ITIL framework
Experience in developing and interpreting technical documentation for training and end-user procedures.
Knowledge of Dynamics 365 reporting and analytics tools (e.g., Power BI)
Strong capability and technical knowledge of application systems in addition to F&O, such as Dynamics CE, Field Services, ServiceNow, and SharePoint
Broad knowledge of programming languages and techniques
Knowledge and understanding of security models as implemented in business applications.
Knowledge of the aged care, health, or related sector - desirable
Willingness to obtain Police Check

What we can offer you as an employee of Catholic Healthcare

Not-for-profit tax benefits - pay less tax
Fitness Passport - discounted gym benefits
Paid Parental leave
Paid Family leave, additional days off each year
Long Service leave after 5 years

A values-based organisation that welcomes applicants from all faiths and backgroundsIf you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you.Apply online now!#LI-PRI

Catholic Healthcare

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