Guest Service Agent (Casual)

Perth, WA
Temporary
Full-time

1 month ago

Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth WaterfrontSituated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.DoubleTree by Hilton Perth Waterfront has been awarded the prestigious Australian Hotel Association of Western Australia’s (AHA WA), Superior Accommodation Award in 2021 and 2023 with Reel Kitchen awarded the Contemporary Cuisine Award from AHA WA in 2023.Welcome to A World of OpportunitiesWhy do we enjoy working here? This is more than just a workplace.Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.A World of RewardsSmart uniform provided and launderedComplimentary fresh and healthy meals when on-duty cateringGrow your Career your next position could be as a Team Leader or Supervisor.Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( )Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!25% off Food and Beverages (subject to individual outlets)Modern and inclusive Team Members' areasRecognition non-stop all year long!Responsibilities

Crafting Memorable Moments: The magic of guest relations and exceptional customer service!
A Brand Ambassador
Mastering the art of auditing and database wizardry, complete with record-keeping magic!
Ensuring peace of mind through vigilant safety and security measures
Swiftly addressing guest inquiries and special requests with tailored solutions

About You:Proven track record in a comparable position with flexible weekend and overnight availabilityHave full Australian working rights with no hours restrictions (at least 2 years) and reside in the Perth Metropolitan AreaConfident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patienceStrong English writing, reading and speaking communication, with a bonus for those who are multilingualTech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data securityA problem-solver and have the zest to make things right for our team and our guestsWHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!Hospitality Integrity Leadership Teamwork Ownership Now

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