CRM Coordinator

Sydney, NSW
Permanent
Full-time

30 days ago
Apply easily

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We're looking for an experienced CRM Coordinator to join our fast-paced team located at our Rosebery office. If you’re passionate about customer experience, data-driven campaigns, and building brand loyalty—this is the role for you!What You’ll Do:

Campaign Management: Collaborate with Marketing and external teams to help plan

and execute the Email Marketing calendar. Support the CRM team with end-to-endcampaign processes - from strategy and build through to execution and post-campaignanalysis

Execution: Build, test, and launch personalised communications through the Salesforce

Marketing Cloud platform. This includes email, SMS, push notifications, and in-appmessages. Ensure high standards in QA, segmentation and dynamic content setup.

Segmentation & Messaging: Execute targeted campaigns that reach customers at the

right time, in the right place - across SMS, app, and email. Leverage segmentation toolsto deliver personalised journeys.

Data & Insights: Monitor campaign performance using dashboards and reports. Work

closely with the CRM team to surface insights, drive learnings, and makerecommendations that optimise future campaigns.

Loyalty Optimisation: Play a key role in executing and evolving the White Fox Loyalty

Club. Help deliver creative messaging across customer touch points and uncover newopportunities to drive engagement and retention.

Liaise with external partners and internal teams to keep projects on track and ensure

smooth delivery of campaign activity.RequirementsWhat You’ll Bring:

1-2 years’ experience in a CRM or Loyalty role, ideally within eCommerce or retail
Proven experience with customer journeys, segmentation, A/B testing, and triggered messaging
Excellent communication, project management, and organisational skills
Experience using Salesforce Marketing Cloud (preferred but not essential)
Strong analytical mindset, with the ability to interpret campaign results and provide actionable insights

Benefits

Fun and supportive team culture
Generous monthly clothing allowance + ongoing discounts
Fun events throughout the year
Full Access to our in office White Fox Active Gym
Working with one of Australia's fastest growing fashion companies

White Fox Boutique