Helpdesk / Level 1 Support - ICT
- Brisbane, QLD
- $39.75 per hour
- Contract
- Full-time
🕒 Full-Time | Contract
📆 Duration: 14 July 2025 – 10 July 2026
💰 Pay Rate: $39.75 / hour + SuperIf you're passionate about technology, service, and making a real impact—this is your opportunity.
Our major State Government client is looking for a Level 1 Helpdesk Support Officer. This opportunity sits within a forward-thinking IT division that leads strategic technology initiatives and supports the delivery of high-quality services across a large, diverse organisation.✅ What We’re Looking For
- IT knowledge with experience in:
Active Directory
Basic troubleshooting
- Excellent communication and customer service skills
- Organised, proactive and a team player
- Log and respond to basic technical issues, questions and requests.
- Provide first-level troubleshooting and escalate unresolved cases as needed.
- Help users understand solutions and reduce recurring issues through education.
- Maintain accurate support records and contribute to a shared knowledge base.
- Communicate with clients and the team to provide updates and feedback.
- Collaborate on internal Service Centre projects and support continuous improvement.
- Flexible work arrangements including WFH
- Ongoing training and professional development
- Work within a friendly, supportive team
- Be part of a respected, high-impact organisation in the public sector
Submit your application via the link or reach out to Nathalia.Sousa@hudson.com for a confidential discussion.For all Australian based contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading.