QT Canberra - Director of Conference & Events
- Canberra, ACT
- Permanent
- Full-time
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About QT Hotels & Resorts:
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.About the Role
The Conference & Events Director is responsible for all aspects of the day to day running of conferencing and/or events venue(s), ensuring excellence in all aspects of service and operations whilst exceeding all internal and external guest requirements. They strive to improve rapport with existing clients and assist in creating new function business.Key Responsibilities
- Take direction from the Food & Beverage Manager and/or Director of Food & Beverage as well as maintaining a proactive approach.
- Direct, supervise and coordinate operational activities of all functions within the hotel to ensure the smooth and efficient running of all functions within the hotel.
- Guarantee the running of the department in accordance to venue and hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
- Ensure accurate statistical records and reporting are kept and maintained.
- Control departmental expenses within set targets.
- Cultivate a sales culture maximising up-selling and on-selling techniques.
- Ensure effective organisational communication with other departments in preparation and follow up of events in the function venue(s).
- Ensure that stock levels in outlets are satisfactory, to ensure that all functions run smoothly and have relevant supplies.
- Establish and maintain minimum standards for back of house areas with an emphasis on functionality and cleanliness.
- Conduct site inspections where necessary.
- Ensure that all charges are correctly posted to the relevant account for any specific function.
- Manage the hotel assets to protect their long term investment value.
- Direct, supervise and assist colleagues to ensure a high level of productivity and service standard within the department at all times.
- Support and actively cultivate an environment of positive service within the department to ultimately achieve a level of service quality that consistently meets and exceeds the expectations of guests and team members.
- Warrant an effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards.
- Actively stay up to date with venue, hotel, EVENT and/or area information, objectives, policies and procedures. Ensure to communicate any and all of these updates or changes to the team.
- Be a brand ambassador for the venue, hotel and Event Hospitality & Entertainment.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company
eQuest