Senior Strategic Program Manager, Inbound Vendor Excellence (IVX)

Sydney, NSW
Permanent
Full-time

1 month ago

DESCRIPTIONThe Amazon Australia Retail team is looking for a strategic leader with experience in driving operational efficiency and business improvements through the use of data, stakeholder management and negotiation. This is a pivotal role, partnering with senior leadership and contributing to the evolution and success of the rapid marketplace growth.A Senior Strategic Program Manager will build an in depth understanding of Amazon's commercial frameworks, operational processes, and programs. They will strategically define the evolution of inventory management with improvement defined as defect reduction, cost-savings, time-savings, increased quality and higher customer satisfaction. Our customers are our suppliers, internal partner teams and our team members.To be successful in this role, the candidate will be able to work through a problem statement and deep-dive processes with data. Once an opportunity has been identified, they own the end-to-end delivery from project definition, scope, initiation, execution and closure. This includes building a business case, stakeholder mapping, creating a project plan, project managing the execution with updates to the business, delivery with intensive-care and hand-off of the project. They also proactively connect to other Amazon locales to gain insight into their approaches or combine to deliver solutions at scale.There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.This position requires full-time in-office presence 5 days per week at our CBD location.Key job responsibilities
- Building and owning supply chain relationships with some of Australia's largest retail vendors.
- Understanding the operational performance and strategy of vendors, and how this impacts the Amazon P&L.
- Managing projects and programs that deliver cost efficiencies, directly impacting our customers by allowing them to access more selection at faster speeds.
- Owning key operational KPIs, finding ways to work at scale across the wider vendor base, whilst educating internal colleagues regarding the need to drive automation and operational excellence.
- Influencing a wide variety of internal stakeholders, using effective communication and interpersonal skills to encourage other teams to support priorities and deliver results.
- Visiting vendors and other Amazon sites across AU as required.A day in the life
Your day will be dynamic and collaborative, focusing on solving complex operational challenges. You'll engage with vendor partners, analyze performance metrics, and develop innovative solutions that enhance our supply chain efficiency. Expect to move between strategic planning, stakeholder meetings, and hands-on project management.About the team
We are a passionate group dedicated to creating seamless vendor experiences. Our team believes in continuous improvement and empowering our partners to deliver exceptional customer value. We collaborate across multiple functions to drive strategic initiatives that support Amazon's customer-centric mission.BASIC QUALIFICATIONS- Experience communicating results to senior leadership
- Experience delivering results by partnering with and influencing others
- Experience leading process improvement, systems development, and project management
- 5+ years of with Excel experience
- Bachelor's degree, or 5+ years of professional or military experience
- 5+ years of project/program management or supply chain experiencePREFERRED QUALIFICATIONS- Experience with SQL
- Knowledge of P&LAcknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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