Quality and Compliance Officers (IEA)

Australia
$88,000 per year
Permanent
Full-time

14 days ago

Flourish Australia are expanding and starting up new employment services with the Inclusive Employment Australia program and we are seeking Quality and Compliance Officers to join our teams!The positions available are:

Ongoing full-time (76 hours per fortnight)
Working Monday to Friday
Based on-site within any of our ESAs**
Attractive salary starting at $88,000 per annum plus super and tax-free salary packaging

About the RolesThe role of the Quality and Compliance Officer is to ensure that Flourish Australia conducts the Inclusive Employment program in compliance with the Inclusive Employment Australia (IEA) Program requirements. The position ensures that Flourish Australia’s IEA contractual obligations are met through rigorous compliance, effective claims management, and proactive risk mitigation. By leveraging advanced administrative, analytical, and IT skills, the position ensures all claims and wage subsidies are thoroughly reviewed, processed accurately, and submitted in a timely manner in line with the IEA Deed requirements.The Quality and Compliance Officer prioritises professional outcomes by providing high-quality support, education, and mentoring for staff, maintaining meticulous documentation, and preparing for and supporting internal and external audits. Through transparent reporting, ongoing process improvement, and adherence to risk management practices, the position safeguards both the integrity of the organisation’s operations and claims process. The role ensures the accurate and timely lodgement of claims, conduct desktop audits, prepare compliance reports and provide support through the education and guidance to Flourish Australia sites.The Quality and Compliance Officer also identifies and assesses any threats to the profitability of the IEA program and supports the Manager, Quality and Compliance to develop and implement plans to mitigate against risks to the program.For the full list of key responsibilities of the Quality and Compliance Officer role, please review the .Who we areFlourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.Selection CriteriaEssential: * Five (5) years direct or related experience within Commonwealth-funded employment services, preferably in IEA, Disability Employment Services, Workforce, Transition to Work or similar programs.

Strong communication skills and excellent interpersonal organisational skills.
Proof of customer service experience with demonstrable facilitation, presentation, mentoring and training skills.
Demonstrated ability to work independently, with initiative, attention to detail, and to take direction as required.
Strong time management and organisational skills and proven capacity to prioritise work commitments.
Advanced knowledge of Microsoft Office and expert knowledge of data information management systems.
Current unrestricted Australian Driver’s Licence.

For further information regarding the position, please contact Andre Maddocks, Regional Manager, Employment Services. E: (please do not email applications).All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy.The BenefitsFlourish Australia recognises and values its people as demonstrated by:

Level 4 on the Flourish Australia Enterprise Agreement (2018)
Tailored onboarding program to set you up for success
Tax-Free Salary Packaging available up to $15,900
Exclusive personal fleet pricing discounts with our preferred automotive supplier
Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave + ADO accrual
Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
Regular supervision (reflective practice), ongoing 1:1 mentoring and a comprehensive induction program
Employee Assistance Program for confidential wellbeing support
Opportunities for professional development and training to obtain mental health specific qualifications such as Mental Health First Aid, Certificate IV or Diploma in Mental Health and ASIST Suicide Prevention training
Workplace community groups- Rainbow Network for LGBTQ+ staff members & allies and YarnUp Group for Aboriginal and Torres Strait Islander staff members
Employee discounts program at 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, Booking.com etc.)

**position will need to be based on site in one of our following offices: Bega, Bankstown, Broken Hill, Caringbah, Maitland, Tamworth, Surry Hills, Seven Hills, Penrith, Caboolture, Ulladulla, Wollongong, Harris Park or Hornsby.How to ApplyTo apply for this position, please complete the questions below. You will then be asked to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Flourish Australia

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