Service Manager
- Pakenham, VIC
- Permanent
- Full-time
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Creates annual Service Department goals and budget in alignment with the organisation's financial and operational objectives.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Review work orders for completeness and accuracy before customer billing
- Ensures all departmental tools, equipment and vehicles are in good working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- Sound mechanical knowledge.
- Operations and management experience would be beneficial.
- People leadership experience would be beneficial.
- Highly motivated to provide a clean, safe and efficient service department.
- Leadership Opportunity
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Great working environment
- Advancement Opportunities
- Employee Assistance Program
- Vehicle, laptop, and phone
- Competitive salary with monthly and yearly bonuses