Why You'll Love This Job:Working in council isn't just a job - it's a chance to make an impact while building a fulfilling career.You'll enjoy:Real impact: Your work directly helps residents, local businesses, and community programs thriveStability & support: Work with a respected council that values your skills and invests in your growthCareer growth: Access training, mentoring, and development opportunities to expand your capabilitiesInclusive culture: Join a diverse, collaborative workplace where your ideas and contributions matterWhat You'll Be Doing:Answering phone, email, online, and in-person enquiries with professionalism and empathySupporting residents to access council services, programs, and informationMaintaining accurate records and data to ensure high-quality service deliveryAssisting with projects, initiatives, and process improvements to enhance the customer experienceWhat You'll Bring:Proven experience in customer service or client-facing roles (local government experience a plus)Excellent communication and interpersonal skills - calm, confident, and professionalA positive, solution-focused attitude and the ability to adapt to different situationsConfidence using Microsoft Office (Word, Excel, Outlook) and digital platformsA genuine passion for helping people and making a difference in your communityEligibility Requirements:Current National Police CheckWorking With Children Check (or willingness to obtain)Ready to Take the Next Step in Your Career?Submit your resume and cover letter today! Let us know why you're the perfect fit for this role.At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.We provide reasonable adjustments for individuals with disability - please email if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.
