Customer Service Officer

Melbourne, VIC
Permanent
Full-time

14 days ago

Pay rate: $42.95 including super
1st September 2025 - 28th February 2026
Location: Melbourne CBD
Full Time Opportunity
Hybrid Working

We are looking for standout Customer Service Officer/Call Centre Operator who is customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards.The role:

Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
Undertake administrative to support the provision of high-quality service delivery
Maintain customer satisfaction
Handle customer data and information with confidentiality
Maintain accurate records and databases in their inhouse systems

Skills/Experience

1-2 years experience in a call centre or customer service role
Excellent written and verbal communication skills
Previous experience within a large organisation would be preferred but not essential
High level of professionalism
Strong problem solving abilities, especially in a fast-paced environment
Being very resilient and adaptable, show initiative
Strong email etiquette
Proficient in Microsoft office suite
Tech savvy is essential

How to applyDoes this role sound like the perfect role for you? Apply today!

Charterhouse

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