Customer Service Officer
- Melbourne, VIC
- $70,000 per year
- Permanent
- Full-time
📍 Melbourne CBD | 💼 Full-Time Permanent | 🌍 Global Insurance Brokerage | 🔄 Hybrid after probationDo you want to build your career within the insurance industry with a leading global brokerage? No previous insurance experience required!MAYDAY Recruitment is excited to partner with a world-renowned insurance brokerage that prides itself on delivering exceptional service to clients. We’re on the lookout for dynamic and energetic Client Service Officers / Customer Service Officers who are passionate about providing excellent support and eager to grow into a future Insurance Broker role.This exciting opportunity allows you to make a real impact every day by delivering vital administrative and sales support to both internal teams and external clients—while building a career with long-term progression.✨ What’s in it for you?Full-time permanent position with structured training and career developmentJoin a global leader in the insurance industryOffices in Melbourne CBD with hybrid flexibility after probationExcellent pathway into insurance broking and long-term career growthSupportive, professional, and fast-paced team environment📝 Key ResponsibilitiesProvide high-quality administrative support to brokers and clientsManage client renewals, invoices, and policy documentation accuratelyHandle inbound and outbound client calls, resolving queries effectivelyEnsure compliance with industry standards and company policiesContribute to ongoing process improvements👤 About YouStrong administrative and customer service skills (experience in retail, hospitality, or customer-facing roles highly regarded)Excellent communication and relationship management skillsStrong attention to detail and ability to multitask in a fast-paced environmentTier 1 Insurance Broking qualification is an advantage (not required)Full permanent working rights in AustraliaIf you’re ready to launch your career in insurance and join a supportive global team, apply today!If this sounds like the ideal role for you, apply today!