L2 IT Support Officer - $95k + super

Brisbane, QLD
$80,000-95,000 per year
Permanent
Full-time

11 days ago

Job Description:L2 IT Support Officer - $95k + super - Brisbane CBDOur client is seeking an experienced Level 2 IT Support Officer to join a collaborative, close-knit team, supporting a diverse client base. The role offers a balance of remote troubleshooting and onsite visits, giving you variety in your day while strengthening client relationships.Responsibilities

Provide Level 2 support across client environments, resolving escalated issues efficiently
Perform proactive monitoring and maintenance to minimise downtime and prevent issues
Collaborate with senior engineers on complex technical challenges and escalate when required
Contribute to documentation, process improvement, and knowledge-sharing initiatives
Mentor and support junior team members in their technical development
Deliver high-quality customer service across both remote and onsite engagements

About You

Proven experience in a Level 2 IT Support role (MSP experience highly regarded)
Strong technical skills across AD, Microsoft 365, Intune, Entra ID, and Windows 10/11
Familiarity with ITSM tools and working to ITIL practices
Excellent communication and client-facing skills with a true problem-solving mindset

Why Apply?

Opportunity to mentor and grow into project-focused roles
Supportive, tight-knit culture built on collaboration, knowledge sharing, and fun
Exposure to a wide range of technologies and client environments
Paid Microsoft certifications and a clear development pathway

If you're looking for variety, career growth, and a supportive environment, this is the next step in your IT career.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.Requirements:Active Directory, Entra ID, Office 365, Intune, SCCM, ITIL, Exchange, Windows 10, Windows 11

Robert Half

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