A03 Call Centre Officer - Maintenance Support

Cairns, QLD
$50.37 per hour
Temporary
Full-time

20 days ago

A03 Maintenance Support Officer - Call Centre
ASAP Start
Initial 3-month temporary contract + likely ongoing extension
$50.37 PH + super
Queensland Government
Cairns

The RoleA large government department, is seeking an experienced call centre officer to provide support in a high volume inbound call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.Your duties will include:

Arranging responsive maintenance for Government Housing Properties
Answering or making customer calls to address their maintenance needs.
Raising work orders
Engaging with callers to confirm or clarify information and calming angry customers, as needed.
Appropriately using software, databases, scripts, and tools
Understanding and striving to meet or exceed call centre metrics.
Providing consistent customer service

YouThe successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:

Experience in a call centre/high-volume customer service environment
Insurance repair or property maintenance experience is highly regarded
Problem-solving and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
Microsoft Office Skills in Excel, Word and Teams

As part of our contractor community, you'll have access to:

Shopping, lifestyle & entertainment discounts
A dedicated recruitment partner
An Employee Assistance Program (EAP)
Ongoing support and career guidance

ApplyIf you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!Please apply directly via SEEK with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - or call me onPlease note, only shortlisted candidates will be contacted.At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

Empire Group

Apply Now