SOE - Apps packaging SME

Canberra, ACT
Permanent
Full-time

1 month ago

What success looks like in this role:High-Level Description: Position will be a Subject Matter expert on Windows 10/11 SOE lifecycle management. Encompassing SOE Image build and Operating System and application deployment methodologies with hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required.Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge on software / patch deployments required. 3+ years of experience in SOE engineering and modern device management – Australian Citizen with minimum Baseline (clarify if NV1for privilege access) clearance.Responsibilities and Accountabilities:SOE Solution Design, Implementation and Maintenance

Solution new or maintain existing SOEs and releases (hardware and VDI and AVDs)
Design, build and maintain Windows 11 SOEs using SCCM and Intune (IME)
Conduct pilot deployments and gather feedback to refine and modernise the SOE
Ability to customize and distribute SOEs to different business units and user groups
Familiarity with Autopilot deployment techniques and OOBE

Application Packaging and release management

Expertise in MSI, MSIX, AVD and App-V packaging for Windows 10/11 desktop and VDI environments.
PowerShell and other scripting tools

Documentation & Skills Transfer:

Deliver As Built, As Configured, and Standard Operating Procedures (SOPs) documentation
Assist in the preparation of statements of work, user guides, release notes, and other documentation as needed.

Application and OS patching and hardening in accordance with client's Security practice.

Familiarity with Essential 8, ASD, ISM and PSPF relating to Subject Matter
Experience working in IRAP assessment
End Point Protection - Defender/Bitlocker/Windows Hello/Application/MFA/Conditional Access & Whitelisting experience
Desktop OS and application patching experience

Familiarity with common Modern workplace and Hybrid infrastructure components and technologies and how they relate to your area of Subject Matter Expertise and in the cross functional team context.

Active Directory, EntraID, Group Policies, Remote access
Exchange on-prem
M365 productivity stack (MS Office Suite, SharePoint & co-pilot), Unified Communications (MS Teams)
Mobile Device Management/Mobile Application Management
DHCP/DNS/Certificate management
Applicability of enterprise and government security standards.
Core Networking concepts pertaining to Operating System support (VPN clients, IP configuration, WLAN)

Collaboration - Work closely with internal teams, client and other vendor teams in SIEM type engagementVendor Engagement Utilize vendor relationships to assist with design, configuration, and remediation activities using industry best practices.Continuous Improvement: Contribute to the ongoing refinement of technical processes, tools, and reporting mechanisms.Industry Trends & Best Practices: Upkeeping with the latest trends and best practices in relevant technologies.Client Management: Collaborate with the internal and external Project Management teams to manage client expectations effectively.Cross-Functional Teamwork: Participate in the creation of new products and solutions, working as part of a cross-functional team.Understanding of ITSM/ITIL fundamentals (Incident management/Change Management/Problem Management)Strong Troubleshooting skills on the OS/application level – experience on system/command line utilities and other necessary troubleshooting toolsYou will be successful in this role if you have:Necessary skills and experience:Technical:3+ years of experience in SOE engineering and modern device managementIntune, SCCM, Autopilot, strong understanding M365 stack (Exchange online, Office Suite, OneDrive, SharePoint, Teams)Application whitelisting and end point protection conceptsMicrosoft PowerShell and automation experienceMSI, MSIX, and App-V packaging for Windows 10/11Application patchingMobile Device ManagementExposure to Service Management tools (Service Now preferred)Operational:Experience in mid-to-large-scale enterprisesExperience in Hybrid environments with on-prem and cloud infrastructureExcellent communication skills, including the ability to explain technical detail to non-technical stakeholdersAbility to work both independently and collaboratively in a fast-paced, high-accountability environmentStrong understanding of ITIL fundamentalsIncident management concepts and SLAsChange & Release managementStrong documentation skillsAbility and willingness to take direction from team Lead, SDM and Client ExecutivesAbility to work in a team environmentAble to adapt to a changing technical environmentAbility to mentor and coach other members of the team in their area of expertiseCustomer-facing presentation and consulting skillsAustralian Citizen with Baseline (NV1 is preferred) security clearanceCertifications:ITIL v4 Foundation (optional)Certification on Configuration Manager/Intune are desirable#LI-NV1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

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