Join the Journey with SIXT Australia – Customer Experience AgentSIXT is driving a new era of car rental in Australia – and we want you in the driver's seat.Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it's compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.About the RoleAs a Customer Experience Agent, you'll be at the heart of our customer journey. You'll bring energy, empathy and a solutions-first attitude to every interaction – making travel smooth, stress-free, and a little bit special.Your day-to-day will include:Delivering premium, friendly customer service that goes above and beyondSeamlessly managing rental agreements from start to finishAnswering enquiries in person, over the phone, and via emailCleaning and preparing vehicles to the highest standardsSupporting vehicle pick-up and delivery when neededSelling rental upgrades and add-ons to meet customer needsKeeping the branch clean, professional, and organisedPitching in across admin and operations to keep the wheels turningWhat We're Looking ForWe're not just after experience – we're looking for attitude. If you're passionate about people, take pride in your work, and enjoy a fast-paced, team-driven environment, we want to hear from you.Ideally, you'll bring:Clear, confident communication and a strong customer focusA proactive, can-do approach – especially under pressurePrevious experience in retail, hospitality or sales (preferred)Strong attention to detail and admin accuracyA full, unrestricted driver's licenceSolid computer skillsFull Australian working rightsFlexibility to work across a 7-day roster (weekends included)Why SIXT?We offer more than just a job – we offer a career path with real momentum. At SIXT, you'll receive full training, genuine support, and the chance to grow into new roles across our business. Plus, you'll enjoy:Uncapped bonuses for top-tier sales and service performanceCareer development across a wide range of roles and locationsElite Club rewards for monthly high performersEmployee discounts – up to 30% off SIXT rentals for you and your family globallyNRMA Group perks, including lifestyle discounts, benefits and wellbeing supportA fun, inclusive and dynamic team where every day is differentWe're proud of our diverse team and are committed to creating a workplace where everyone belongs. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and culturally diverse groups.
