Service Operations Manager - WA

Perth, WA
Permanent
Full-time

10 days ago

WHY join Schindler?At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.About the role:We have a rare opportunity for an experienced Service Operations Manager with a strong background working in service-based organisations such as Lift, Fire, Security, HVAC, Plumbing or similar.The role has full responsibility for the P&L of our WA Service division and will see you managing a team of Service Managers ensuring that service requirements are delivered on time, on budget and in accordance with all safety and quality procedures.What's in it for you:

Highly competitive base (Depending on qualification and industry experience)
12% Super
15% Annual Bonus
Potential for real growth both personally and professionally
Opportunity to access educational support, access to staff discount scheme, and social activities
You will even get a day off for your birthday!
Office location Belmont

Key Accountabilities:

Managing key customer relationships, with the ability to understand and act upon customer needs.
Driving consistent and reliable financial performance, including proven experience in driving business growth and minimising labour costs
Coordinating manpower to fulfil 100% of job requirements.
Building and maintaining an effective service management team
Performance management of both programs and people
Driving and promoting safe behaviours and culture

What we are looking for:

Experience working in operations/service management ideally in the lift industry or a similar industry.
A degree in either business or project management is highly regarded.
A motivated and enthusiastic individual with excellent communication skills.
Strong leadership and business management skills
A clear commitment to safety, quality, environment and customer relationships
Previous people management experience, particularly with unionised workforces
Excellent interpersonal and communication skills, both written and verbal with demonstrated skills in contract negotiation and customer management

About Schindler:Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.HOW to apply:We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button and complete our online application form or call James on 0419439643 for a confidential discussion regarding the position.If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.Advertised: 25 Aug 2025 AUS Eastern Standard Time
Applications close:

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