Customer Service Representative (Freight Forwarding)
- Moonee Ponds, VIC
- $95,000 per year
- Permanent
- Full-time
As part of the Commercial team, the Client Services Officer will handle a portfolio of accounts. Working in a small, nationally focused organisation requires a team-oriented employee with experience in all aspects of the forwarding process. Previous experience in Customer Service or Operations within Freight Forwarding is imperative along with experience managing key accounts.DUTIES
- Liaise with various overseas agents to ensure all quoting, bookings and shipments are managed per SOP's
- Work closely with the Operations team to ensure the execution of shipments
- The first point of call for escalation and relationship development with your portfolio
- Coordinate with key stakeholders to deliver cargo status updates and reporting
- 5+ years' experience in a Customer Service or Senior Operations role in Freight Forwarding
- Sound understanding of quoting, managing P/O's and report management
- Ability to manage clients through written and verbal means
- Demonstrated experience with the system Expedient within a Freight Forwarder
An experienced team with a strong management team and a wealth of experience who are willing to guide and mentor the team.BENEFITS
- Internal growth, training and mentorship in place
- Ability to develop and work closely with senior management
- Inner North West suburban location, working on a national footprint