Senior Business Analyst - Enterprise Solutions

Australia
Permanent
Full-time

1 month ago

About us:Making a meaningful difference with mission-critical software that empowers communities to thrive.ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.The key accountabilities of the role:

Develop comprehensive functional requirements documentation that defines how all components of the ReadyTech Government enterprise solution should work together
Create detailed business requirements and functional specifications for critical solution capabilities including user management, data integration, document workflows, and business processes
Define cross-functional business process standards and requirements to ensure consistency across the enterprise solution
Lead detailed business process mapping and requirements analysis between SynergySoft, CouncilWise, and ReadyCommunity to enable successful customer migrations
Provide business analysis expertise for critical & high-priority customer implementations, ensuring successful reference cases moving forward
Establish business analysis methodologies, templates and best practices that can be adopted by the broader product team

The key responsibilities of the role:

Create comprehensive business process documentation showing how all ReadyCommunity solution components should work together, establishing the master requirements framework for our enterprise solution
Define detailed data requirements, business rules, and process flows for cross-functional capabilities
Establish consistent patterns and standards for how data, workflows, and business processes should flow between solution components
Lead detailed business process mapping and gap analysis between SynergySoft and ReadyCommunity to ensure safe customer migrations
Support the Dardanup Council implementation with business analysis expertise and requirements definition
Develop templates, methodologies, and guidance to build long-term business analysis capability within our team
Collaborate with product managers to ensure functional requirements align with product roadmaps and user needs
Work with the Senior Design Manager to ensure business requirements support exceptional user experiences
Facilitate requirements gathering workshops with stakeholders to capture and validate business needs
Document business requirements clearly, with detailed functional specifications for implementation teams
Mentor and develop business analysis capabilities within the broader product team through knowledge sharing

The key requirements for the role:

Exceptional business analysis capabilities with demonstrated experience creating comprehensive functional specifications for enterprise software
Outstanding analytical thinking and problem-solving abilities with strong attention to detail
Excellent communication skills with the ability to translate complex business requirements into clear, structured documentation
Strong facilitation skills for requirements gathering workshops and stakeholder validation sessions
Ability to balance ideal business solutions with technical constraints and implementation realities
Advanced experience in business process mapping and workflow analysis
Demonstrated ability to understand and document complex business rules, calculations, and government regulations
Strong data analysis and data mapping skills with experience in system integrations
Systems thinking with the ability to understand how different business processes and systems interact
Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail
Deep understanding of business analysis methodologies and best practices for enterprise software projects
Comprehensive knowledge of functional specification approaches and business requirements documentation standards
Strong understanding of data analysis, process mapping, and business rule documentation techniques
Solid familiarity with local government workflows and processes, with deep local government experience highly valued
Knowledge of enterprise software integration patterns and business process optimization
Understanding of regulatory compliance requirements and governance in local government settings
Knowledge of agile development methodologies and how BA work fits within product development cycles
Appreciation for the unique challenges and requirements of local government software systems
8+ years of business analysis experience with at least 5 years in enterprise or local government software environments
Demonstrated experience creating detailed functional specifications and business requirements for complex enterprise systems
Track record of successful system implementation projects and business process improvement initiatives
Experience with data mapping, gap analysis, and migration requirements for system transitions
Background in defining cross-system business process standards and integration requirements
Strong portfolio demonstrating both strategic business analysis and detailed specification creation
Experience in B2B or local government software strongly preferred, with local government software experience a huge plus
Proven track record of translating complex stakeholder needs into clear, actionable business requirements
Experience collaborating with product management, development teams, and implementation consultants to deliver successful solutions
Familiarity with financial, property management, or regulatory systems is highly desirable

Why you should become a ReadyTecher:

A day off for your birthday- hip hip hooray!
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Australia via the Ready Beans team
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Paid parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
Flu vaccinations
And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

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