Customer Care Coordinator
- Adelaide, SA
- Permanent
- Full-time
Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.You'll be the first point of contact for our valued customers and stakeholders-helping to connect people with the care they need.💬 Your OpportunityIn this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.🔹 What You'll Do
- Handle incoming queries via phone, email, fax, and digital channels
- Perform admin and data entry tasks using Microsoft Office and our internal systems
- Update client records, liaise with clinical staff, and track referrals
- Provide accurate info on Amplar Home Health programs
- Make outbound calls to welcome new clients and follow up on referral requests
- Full-time contract until July 2026
- 7-day rotating roster (Shifts between 7am-8pm SA time)
- Includes 1 weekend shift per fortnight
- Penalty rates for late shifts, weekends, and public holidays
- Office-based in Adelaide preferred, with hybrid work options
- Customer-first mindset, with a passion for helping others
- You have experience in phone-based customer service; clinical or medical admin experience is a plus
- Strong communicator-resilient, empathetic, and calm under pressure
- Comfortable juggling priorities in a fast-paced environment
- Confident using Microsoft Office and multiple systems