Client Service Executive, Inwards

Docklands, VIC
Permanent
Full-time

23 days ago

Job Category: UnderwritingJob Description:Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.Your Role:To provide Account Management Services for allocated Global Accounts within the Multinational Portfolio (including Captive Programmes) and to manage the end-to-end process in accordance with the Global Services Department Guidelines for certain Global Accounts. This includes collaborating with Assistant Client Service Executives to ensure that all administrative activities related to global programmes are completed on time and to a high standard of quality. Where required, you will prepare timely processing instructions for the Multinational Processing Service Unit, Credit Control, Reinsurance, and local offices to ensure premiums are debited, and policies are issued promptly, while maintaining accurate policy records within Chubb systems.The role also involves working closely with Credit Control, the Multinational Processing Service Unit, and other Chubb departments to resolve accounting and processing issues, ensuring that Chubb's Service Standards are met-and, where possible, exceeded-in the implementation of Global Programmes. Additionally, you will collaborate with Global Client Executives and Underwriters to deliver agreed client service standards.You will build strong relationships with clients and their brokers, serving as the primary point of contact for all service-related matters concerning their accounts. This includes attending client and broker meetings, supporting Chubb's business development activities, and presenting and demonstrating Chubb's global capabilities.Your Responsibilities:

Working with Assistant Client Service Executives to guide/support them in account handling activities
Supporting Chubb's business development and client relationship activities
Account handling and supporting Global Client Executive's and Underwriters on relevant account/activities
Ensuring renewal terms are obtained from Controlling Underwriters and information passed to and agreed with the local Client/Broker as necessary
Communicating building relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties
To work within the framework of Chubb ethical and service standards
Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department
Incidental work that may be required to be completed that may be outside the scope to day to day work requirements

Qualifications:

3 to 5 years prior insurance and reinsurance industry knowledge across all commercial lines
Proficient in the use of MS Word, MS Excel, PowerPoint and Outlook to intermediate level of understanding
Ability to interpret information and strong problem-solving skills
Presentation & Training and Skills - Internal/External
Demonstrated effective written and verbal communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel, Chubb Clients and/or Brokers

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.#LI-CS1

Chubb

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