Training & Support Specialist
- Melbourne, VIC
- Permanent
- Full-time
- Design and develop engaging training resources tailored to varied audiences, including academic and administrative staff. These may include user guides, interactive e-learning modules, and quick-reference materials.
- Facilitate both in-person and online training sessions, workshops, and onboarding programs to support system and process changes.
- Collaborate closely with change managers and analysts to ensure training aligns with broader transformation initiatives.
- Provide hands-on support to faculty teams, helping them navigate new tools and workflows with confidence.
- Maintain clear and accessible documentation to support ongoing learning and adoption.
- Demonstrated experience in delivering training and user support within large, multifaceted organisations.
- Strong understanding of learning principles, instructional design, and digital learning platforms.
- Exceptional communication, interpersonal, and facilitation skills, with the ability to engage diverse stakeholder groups.
- A proactive and collaborative approach to problem-solving and continuous improvement.