Training Specialist

Melbourne, VIC
Permanent
Full-time

21 days ago

POSITION SUMMARY:Act as a trusted training expert to deliver enterprise-level programs across multiple software platforms, driving high-quality client engagement and supporting MRI’s reputation as a leader in the real estate technology sector. You’ll manage the full training lifecycle — from new enterprise clients to running structured webinars and fulfilling paid training requests — ensuring our clients get maximum value from MRI solutions. This is a fantastic opportunity for a dynamic professional passionate about helping clients succeed through effective learning and adoption of innovative SaaS platforms.As a Training Consultant, you will be responsible for the following:Acting as a ‘solutions expert’ by delivering tailored training sessions to clients across various platforms, helping them achieve their business objectivesLeading structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure SignManaging monthly update webinars and coordinating closely with internal stakeholders to deliver current and relevant contentHandling all paid training engagements and ensuring these are completed to a high standard across supported platformsExecuting and maintaining process workflows related to training delivery to ensure consistency and qualityCoordinating onboarding and long-term training programs for enterprise clients, supporting their growth and successRESPONSIBILITIES:Develop and maintain a strong understanding of supported platforms to provide expert-level guidance to clientsCollaborate with sales, account management, and product teams to align training content with client needs and product updatesMaintain detailed records of training delivery, feedback, and process adherenceManage multiple training projects simultaneously, ensuring timely completion and client satisfactionExecute monthly webinars to keep clients informed of new features, enhancements, and best practicesSupport continuous improvement by gathering client feedback and identifying opportunities to enhance training deliveryAll other duties and responsibilities as assignedDeliver engaging training sessions to clients, both online and in-person where requiredREQUIREMENTS:

At least 2 years’ of experience in a role involving training or facilitation, ideally in a SaaS and client-facing environment
Comfortable leading training sessions in front of groups (in-person or on-line)
At least 1 year of experience working with SaaS platforms
Demonstrated success in managing multiple client concurrent training projects with competing priorities with a focus on quality and timeliness
Technologically savvy with a demonstrated ability to learn new systems quickly

DESIRED SKILLS:Familiarity with real estate CRM platforms and industry terminologyExperience with enterprise onboarding workflows and documentationKnowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and JiraWHAT MAKES THIS A GREAT OPPORTUNITY?Work for a global industry leader with nearly five decades of experience and innovationFlexible work environment and an engaging, supportive cultureOpportunity to impact client success by driving product knowledge and adoptionJoin a collaborative team passionate about delivering outstanding customer experiencesBENEFITS:

Flexible working arrangements
Base salary
6x Flexi AnyDay (pro-rata): knock 2.5 hours off your day!
Me Days: additional 3 days of annual leave for qualifying employees
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

ABOUT US:Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform, coupled with an open and connected ecosystem, meets the unique needs of real estate businesses — from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, and Ireland, with thousands of team members dedicated to supporting our clients and their unique needs!

MRI Software

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