Lead Renewals Account Representative
- North Sydney, NSW
- Permanent
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.The Opportunity:This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.You are great at:
- Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines and follow up with customers to ensure maintenance is renewed
- Receive, review and process incoming POs and payments
- Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
- Providing exceptional service by reaching out via phone and e-mail on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
- Provide and maintain accurate records and documentation on all transactions and contracts
- Attend product specific, and Renewal Specialist related training
- Respond to internal or external enquiries and follow-up with customers (primarily by phone)
- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
- Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
- 3+ years’ experience working within the OpenText Renewals organization.
- University/College degree within a related discipline or equivalent work experience
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
- Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
- Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
- Track record of autonomy, ownership and execution
- Strong ability to multi-task and prioritize work effectively
- Proven experience working in a fluid environment that is ever growing and changing