Customer Service & Support Officer

Docklands, VIC
Permanent
Part-time

8 days ago

Part-time position – 22.8 hours per week

Maximum term role until September 2026 (Secondment opportunity)
Docklands, VIC location

About Red CrossAustralian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThis position is the initial point of contact for anyone contacting or attending the Red Cross Office. The overall objective is to provide a welcoming and safe connection point and reception environment for: clients accessing services or information; volunteers and members; key partners; and the wider community seeking to connect and access services. As the first point of contact for the organisation, this role provides effective and efficient quality customer focused service, facilitates access to information and support services. The role will also provide operational and administrative support that enables Red Cross facilities and fleet to support and deliver services to stakeholders and customers in a safe, clean, effective and professionally presented environment.You will bring

Thorough knowledge of solution focused customer service practices.
The ability to identify and implement effective and efficient reception and administration systems within a complex service delivery setting.
Sound verbal, written, communication and interpersonal skills.
Ability to deliver sensitive and responsive customer services to all people irrespective of ethnicity, culture, gender, sexual orientation, disability.
Willingness to learn new skills.
Ability to manage multiple tasks and deliver outputs within specified time frames
Ability to exercise judgement and initiative within defined policies and practices, identifying where escalation is required.

Benefits that act for you, while you act for humanityFinancial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave optionsCareer development: Access to ongoing learning, training, and development coursesFurther informationThis role is covered by the Social, Community, Home Care and Disability Services Award - Level 3.To find out more about this opportunity please contact Nathan Brown on 0427404171.Applications close at 11:55pm on 10 September 2025We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.

Australian Red Cross

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