Client Engagement Specialist

• Engage directly with at-risk customers to understand challenges and prevent cancellations.
• Lead consultative calls that address pain points and offer tailored solutions.
• Collaborate with teams across CX, Onboarding, Sales, and Implementation to align on retention strategy.
• Drive retention outcomes using data, customer insights, and strong project management.
• Follow internal processes and playbooks while exceeding retention targets.

• 1-3 years in a SaaS sales, upgrade, or retention role with a proven track record.
• Strong technical fluency in APIs, SaaS platforms, and cloud-based solutions.
• Confident communicator and presenter, able to handle objections and win trust.
• Data-driven mindset with forecasting and analysis experience.
• Team player with a collaborative spirit and calm under pressure.
• Familiarity with the health and wellness industry is a plus.
• Bachelor's degree or equivalent experience.

Mindbody