Location: Open to all locations across Australia with an established home office
About the roleWe're seeking a proactive and collaborative Reporting Analyst to deliver data analytics and insights that drives strategies for improved outcomes for the CSC and our customers.This role will play an important part in supporting the Senior Reporting Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports. It will also be pivotal in the development of research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.If you're excited to be a part of a high preforming team with the opportunity to grow your skills, influence the business and contribute to customer excellence, we encourage you to apply.Key responsibilities
Manage and enhance existing dashboards and reports across platforms like Tableau, Salesforce and Genesys
Assist the Senior Reporting Analysts with time-sensitive and core operational reporting
activities
Partner with internal and external stakeholders to interpret business needs and design fit for-purpose reporting solutions
Build operational and management reports that track key performance indicators and operational metrics
Support data analysis, trend identification and insight generation to inform strategic decisions
Communicate complex technical concepts and insights clearly to non-technical audiences across the business
What we're looking for
You must be an Australian Citizen or Permanent Resident
Minimum 2 years data analysis and insight experience
Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired
Proficiency in Tableau for building and maintaining interactive dashboards
Proven experience in uncovering trends and patterns in data to generate actionable insights
Strong communication skills with the ability to translate data into meaningful insight
A genuine and collaborative team player who contributes positively to team dynamics
Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous
Why join CSC?
12-month fixed term role with flexible/remote working arrangements
Opportunity to help transform the way we approach reporting and data-driven storytelling across the organisation
Use your insights to shape strategic outcomes and influence decision making
Benefit from CSC's commitment to excellence through the
which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your roleWhat you'll get in returnA career where you belongAt CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.We're proud to be an equal opportunity employer - and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits:How to applyTo apply for this opportunity please include (a brief cover letter outlining your suitable skills and interest in the position and) your current resume.To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close: Friday 19 September 2025
Please note: Agency submissions will not be considered for this position
