
Change Manager
- Perth, WA
- Contract
- Full-time
- Develop and execute a comprehensive change management plan for the IAM implementation project.
- Align the change management strategy with business objectives, project goals, and stakeholder needs.
- Identify and engage key stakeholders, including business leaders, end-users, IT teams, and security professionals.
- Communicate project status, benefits, and impacts of the IAM implementation through various channels (e.g., town halls, newsletters, and one-on-one meetings).
- Address stakeholder concerns, answer questions, and provide regular updates on the project's progress.
- Anticipate and address potential sources of resistance to change, such as user discomfort with new processes or fears of increased workload.
- Develop and implement strategies to mitigate resistance and promote adoption of the new IAM solution.
- Collaborate with subject matter experts to develop and deliver training programs for end-users, IT teams, and other stakeholders.
- Ensure that all users are adequately prepared for the transition and can effectively utilize the new IAM solution.
- Work with business and IT stakeholders to adapt processes and policies to align with the new IAM solution.
- Facilitate the development of user guides, FAQs, and other support materials to assist users during the transition.
- Define and track change management key performance indicators (KPIs) to measure the success of the IAM implementation.
- Prepare regular reports on change adoption, user satisfaction, and project milestones for senior leadership and project sponsors.
- Provide ongoing support to users and stakeholders during and after the IAM implementation.
- Facilitate user feedback sessions and continuous improvement initiatives to refine the new IAM solution and processes.
- Minimum of 5 years of experience in change management, with at least 2 years in a technology or IAM-specific role.
- Proven track record of successfully managing change in large-scale projects or organizational transformations.
- Experience working with IT teams, business stakeholders, and end-users.
- Excellent communication, interpersonal, and presentation skills.
- Strong stakeholder management and relationship-building abilities.
- Proficiency in change management methodologies, tools, and frameworks (e.g., Prosci, ADKAR, or Kotter).
- Familiarity with project management principles and tools (e.g., Agile, Scrum, or Microsoft Project).
- Knowledge of identity and access management principles, best practices, and regulatory requirements (e.g., GDPR, HIPAA, NIST, and COBIT).