The Public Transport Authority (PTA) is seeking a suitably experienced Coordinator, Transit Support to join the Transperth Train Operations team on a full-time, permanent basis. Reporting to the Transit Manager – Administration and Revenue, this is an excellent opportunity for a highly organised individual with proven people management experience in a dynamic operational environment. The role is integral to supporting the Security Services Branch by ensuring that service delivery aligns with operational objectives and business outcomes.In this position, you will be responsible for:
Managing customer enquiries and complaints related to ticketing and infringements, and overseeing the efficient processing of infringement notices, including system improvements.
Liaising with PTA prosecutions staff and responding to infringement appeals, making decisions on whether to uphold or dismiss them.
Supervising investigations and working with the Fines Enforcement Registry to reduce outstanding and unpaid notices.
Contributing to strategies and policies aimed at reducing fare evasion, and analysing performance data to inform continuous improvement.
Leading and supporting Parking Attendants, resolving parking issues, managing support services expenditure, overseeing contractors, and ensuring appropriate staffing, training, and performance management.
Preparing responses to ministerial and parliamentary questions and providing general administrative support to the branch.
This role has 13 direct reports and serves as the central escalation point for support services matters—offering an exciting opportunity to lead a committed team, influence key operational outcomes, and make a real impact across the network.About YouTo excel in this role, you should possess:
Extensive experience managing administrative teams, delivering high-quality support, and handling enforcement related to fare evasion, parking, and relevant PTA regulations.
Strong numeracy skills, experience with financial processes and statistics, and a solid understanding of the Rules of Evidence and courtroom procedures.
Strong leadership skills with experience supporting and managing teams, including in high-pressure or conflict situations.
Strong written and verbal communication skills, with experience in team development, modern customer service practices, and conflict resolution.
Well-developed problem-solving and analytical abilities, combined with effective organisational skills to prioritise and manage tasks efficiently.
About UsThe Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.You Can Expect
Opportunities to grow through personal development and career pathways
Subsidised Corporate Apparel and Spectacles
Supportive Team Environment
Opportunity to join our Social Club offering savings and benefits all year round.
There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.Further InformationPlease refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.Please contact Jeremy Carroll, Acting Manager, Security Services on (08) 9326 2882 for specific information about the role.For more information about the PTA, please visit .For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or emailHow to ApplyApplicants are requested to provide the following: * A comprehensive CV with two work related referees.
A cover letter (maximum 3 pages) outlining your experience and demonstrating strong leadership capabilities, particularly in supporting teams in high-pressure or challenging situations. Please also describe a specific example where you applied your skills to identify and resolve a problem or improve a process within your team.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.Attachments- -About the PTAThe Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional area under the Transwa brand, and administers School Bus Services (SBS).
