Senior Field Services Officer

• Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.

• Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.

• Manage imaging, deployment, and device refresh activities.

• Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.

• Troubleshoot and resolve escalated technical issues.

• Collaborate with digital workplace teams to align system policies with user needs.

• Contribute to training, documentation, and knowledge base development.

• Provide support during major incidents and operational events.

• Promote a safe, respectful, and compliant workplace culture.

• A quick thinker who can adapt under pressure.

• A strong problem solver with analytical and troubleshooting skills.

• Personable and confident in engaging with stakeholders at all levels.

• Experienced across hardware, software, and network support.

• Collaborative, team-focused, and adaptable to both technical and asset support functions.

• Degree or relevant ICT industry certification, or equivalent experience.

• Proven experience supporting end-user devices, applications, and telecommunications.

• Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).

• Current Victorian Driver Licence.

• Flexibility to work outside normal business hours when required.

• Knowledge of structured cabling (Desirable)

• ITIL Foundation certification (Desirable)

• The opportunity to contribute to essential, community-focused work.

• A collaborative, values-driven workplace culture.

• Exposure to innovative technology and digital transformation projects.

• Flexible working arrangements to support work–life balance.

• A safe and supportive environment focused on wellbeing.

Hudson