Senior Field Serices Officer
- Melbourne, VIC
- $60.00 per hour
- Contract
- Full-time
- Monitor and action the Field Services Incident Queue, ensuring Service Level Agreements are met.
- Provide subject matter expertise in Digital & Technology Services, including Telecommunications and End User Devices.- including (data, voice, video, laptops, PC's, Hardware, Applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging and deployment)
- Resolve escalations for customer queries and issues.
- Provide field support for major incidents and operational events.
- Installation & Support of End User Devices: Demonstrated proficiency in data, voice, video, laptops, PCs, hardware, applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging, and deployment.
- Conceptual, Analytical, and Problem-Solving Skills: Ability to identify issues and determine appropriate courses of action.
- Strong Customer Service Orientation: Responsible for understanding client needs and ensuring they are met, including the ability to translate, challenge, and manage customer requests.
- Team Skills: Actively participate as a member of a team to achieve both individual and team goals.