Senior Change Manager (2 years Max Term)See yourself in our teamThis role is a part of the Marketing & Corporate Affairs (MCA) team. Our team is committed to drive CBA’s brand and reputation, working closely with the business to deliver insight and creativity to engage out customers, communities and broader stakeholders. Our team is collaborative, supportive and keen to share knowledge. We emphasise open communication, quality work and a culture of excellence. We experiment, learn and innovate to delight our customers. We are proud to work here, where bravery, curiosity and diversity is celebrated.The Marketing and Corporate Affairs Strategy, Operations and Technology Centre of Excellence is part of the broader MCA team. Our purpose is to drive the strategic direction setting approach for the function and to enable our teams to achieve excellence now and in the future by providing technology, processes and tools aligned to the MCA technology and operations roadmap. The role will report to the MCA Change Lead.Do work that mattersThe Senior Change Manager will work with the MCA Change Lead to provide end to end change management support for the amended Australian Communication and Media Authority (ACMA) Enforceable Undertaking (EU) across the Group. This EU follows the previous EU agreed between CBA and the ACMA, which applied to commercial electronic messages sent from the Customer Engagement Engine (CEE). Under the amended EU our primary focus is on the policies, procedures and systems used to send electronic messages, including compliance and service messages sent via systems other than the CEE.The role will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.Specifically, you will:
Develop and execute effective strategies and plans to manage the people impact of changes
Support the identification, management and engagement of internal and external stakeholders, as well as resolution of stakeholder risks and issues
Support change transition and adoption through communications, engagement, coaching, training and tracking metrics
Support the development of change artefacts, including change impact assessments, change plans, communications plans, training plans and business readiness assessments
Design and develop change documentation as required
Knowledge and understanding of the various impacts of change and business drivers
Proactive, positive attitude, self-starter who takes ownership to drive toward an optimal outcome
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