Rx IT Systems Support

Australia
Permanent
Full-time

8 days ago

Join a world-leading optical company
Be part of a team that offers great training and a supportive work environment.
Full-time permanent role

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 178 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.We have an excellent opportunity to join our Vision Care team in an Rx IT System Support role. In this role, you will be primarily responsible for managing and supporting the internal manufacturing and retail ordering software. A significant aspect of the role is integrating optical theory into software design and production management systems, requiring close collaboration with the Rx Technical Development Manager. Additionally, the role demands a solid understanding of project management, with the ability to effectively communicate with internal and external software development teams.Key responsibilities for this position include (but are not limited to):

Analysis of business and user requirements for systems enhancements to support the introduction of new equipment and processes
Preparing detailed technical documentation tailored for software developers to implement changes effectively.
Conducting system testing and validation
Developing and maintaining user manuals and training materials for new features, system updates, or process changes.
Delivering user training to employees
Performing data extractions and generating reports as required
Overseeing the full lifecycle of software development projects, ensuring timely delivery and alignment with business needs
Providing 1st and 2nd level user support for Rx systems
Acting as a key communication liaison to facilitate IT enhancements, address inquiries, and provide support

Key skills required for this role include:

Minimum Level 2 Help Desk Support experience (Desktop, Laptop support, resolution of software installations and configuration)
Experience with Microsoft Office Products
Experience in Training, mentoring, coaching and developing knowledge through proven research
Strong Communication skills
The ability to create and develop documents that are well written and that can be used as a reference for the life of the software
The following experience is also desirable:

Previous programming experience
Tertiary qualification in Information Technology or similar
A working knowledge of SQL Server Management Studio
Previous project management experience

What’s great about working at ZEISS

Discounted ZEISS products including ZEISS lenses
Employee discount and benefits program
New office location, close to public transport and onsite parking
Supportive, family friendly working environment
Foundation owned organisation
Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.

For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now.Your ZEISS Recruiting Team: Kellie Grant

Zeiss

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