Client Solutions Salesforce Engineer/Architect

Melbourne, VIC
Permanent
Full-time

1 month ago

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.Our Values and CultureColleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:Ø Respect for the planetØ Respect for our customers andØ Respect for each otherGentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.The OpportunityProviding for the demonstration (including demonstration design and delivery) of compelling Salesforce and related solutions to Gentrack customers in energy and utility sectors, adhering to Gentrack Salesforce product, enterprise, and application architecture principles for the system being promoted in accordance with the sales strategies. Specialist and subject matter expert in Salesforce (including E&U, and highly preferred AgentForce, DataCloud, Experience Cloud, and SerivceCloud Voice), integration, architecture, planning, scoping, and solution design & demonstration in a utilities environment and with a focus on call center operations. Liaise and integrate with the Gentrack global Salesforce teams, product teams, global demonstration teams, and support/sales teams to leverage global capability where required to strengthen local solution designs and architectures to streamline demonstration (and ultimate project) design and development efforts where possible.The Specifics

Working with customers, our product teams, and other Architects, particularly on larger sales opportunities, to define requirements and specifying optimum
demonstrations for solutions using Salesforce E&U as a CRM interface to Gentrack products for energy and utilities customers.
Building, extending, and enhancing our demonstration suite of Salesforce CRM solutions for customers in the utilities space for both general and RFP response purposes
Deploying and managing addirtional capability using AgentForce, Experience Cloud, Serivce Cloud Voice, and Data Cloud)
Participating in discovery activities pre-sales and including post-sales where required.
Staying up to date on industry trends in Salesforce and utilities sectors
Ability to leverage broader Salesforce solution benefits to unlock value from Gentrack’s integrations including sales, service, analytics, AI, and other Salesforce solutions.
Supporting pre-sales Salesforce E&U & other core Sales/Service (incl. AgentForce, Experiecen Cloud, etc.) environments and demonstration capabilities including building for the future and for re-use.
Maintaining current knowledge of Gentrack business plans, product and future developments
Providing technical and product consulting both internally and externally
Technical architecture and review of Salesforce E&U and Gentrack solutions for use in cost estimation
Ongoing CPD as appropriate
Significant input into preparing project demonstrations & valued-based proposals as required including RFP responses and architecture reviews
Customer-facing presentations, demonstrations, and requirements gathering and alignment to OOTB product and gap analysis via discovery-based activities.
Industry event attendance
Contributing towards long-term business relationships between Gentrack and customers
Promoting Gentrack’s products and solutions to customers and endorsing best practise amongst the Gentrack user group
Reviewing solutions for compliance to product architecture and documenting outcomes
This role entails both domestic and some international travel

What we're looking for

Minimum 5 years’ experience in Salesforce including system/solution engineering/architecture level roles and/or system integration of large implementation projects with a demonstrated track record with Salesforce and particularly Salesforce E&U (or relevant industries cloud) in an energy or utilities context strongly preferred, along with Salesforce sand and service cloud (core) platform knowledge in a call center context.
Systems integration of Salesforce E&U (or industries cloud) solutions in software development with a focus on billing, call center operations, and customer engagement within a Salesforce ecosystem (with associated call center and customer service operations Salesforce Cloud experience)
Industry knowledge in Energy and Utilities space including typical workflows, data concepts, and retailer operations including call center operations experience.
Salesforce E&U or industries cloud experience required, and experience with other call-center centric solutions including IVR and WFM strongly valued)
Relevant Salesforce certifications (Application, B2C, or B2B) held or study plan/partial competency underway strongly preferred including E&U/industries cloud toolchains (flex card, omniscript) also and Flow/LWC creation.
High energy level and work ethic
Methodical problem solving and analysis skills
Attention to detail and complex problem solving
Customer focused with strong presentation skills including demonstrations and detailed workshop facilitation.
Mentorship and coaching
Bachelor’s degree, ICT or similar relevant experience
Utilities knowledge (energy and/or water) – required.
Technical specification writing
Experience in Salesforce solutions including Salesforce ServiceCloud Voice/IVR integration, Marketing Cloud, AgentForce, and Experience Cloud strongly valued
Strong customer presentation skills

What we offer in return:

Personal growth – in leadership, commercial acumen and technical excellence
To be part of a global, winning high growth organization – with a career path to match
A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
A competitive reward package that truly awards our top talent
A chance to make a true impact on society and the planet

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion and keen to join the mission, you will fit right in.#LI-JB1

Gentrack

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