Customer Service Operator

Docklands, VIC
Permanent
Full-time

10 days ago

Make a real difference in the community! Join a leading Australian Government agency supporting Australia's culturally and linguistically diverse (CALD) communities. We're seeking passionate and professional Customer Service Operators to work in a busy, supportive Contact Centre environment.About the Role:

Manage inbound calls, connecting non-English speaking clients to interpreters and third-party services
Register and allocate interpreters within targeted timeframes
Create invoices and maintain accurate records
Meet KPIs for handling time, adherence, and service quality
Deliver high-quality customer service to a diverse client base

What We're Looking For:

Friendly, patient, and committed to helping others
Passion for diversity, multiculturalism, and public service
Strong attention to detail and excellent communication skills
Ability to thrive in a KPI-driven and structured environment
Previous Contact Centre or government customer service experience (highly regarded)

Position Details:

Casual temporary opportunity with potential for ongoing APS contracts
Full-time hours, Monday to Sunday roster (shifts between 8 am - 8 pm)
100% in-office role - Melbourne CBD/Docklands
Comprehensive training, coaching, and support provided

Requirements:

Australian Citizenship
Ability to obtain Baseline Security Clearance and pass employment suitability checks

Why Apply?

Attractive hourly rate
Career development potential in the public sector
Supportive team culture and ongoing professional development

Ready to make an impact? Apply now!#scr-yjala-powellApplicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via . Do not submit any sensitive personal information in your resume.

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