Key Account Manager

Lonsdale, SA
Permanent
Full-time

17 hours ago

This is a key position within the Epiroc sales organisation, providing both our customers with productive and innovative equipment solutions that represent longer term sustainable value for their business bottom line.As a Key Account Manager you will serve as Epiroc's key interface with one of the world's leading resource companies. In this critical role, you will build and strengthen long-term relationships across multiple sites and functions, ensuring our products, technologies, and services are aligned with their operational and strategic priorities. You will drive account planning, service excellence, and innovation to deliver value for both Epiroc and our customer.There are several attributes that the successful applicant will need to possess, which include:

A listener first and a sales professional second
A resilient, self-motivated solutions finder
Highly developed communication skills and emotional intelligence
An understanding of how to balance customer advocacy with favourable commercial outcomes
Strong collaboration skills and the ability to find common ground with people approaching projects from differing perspectives.
The ability to make decisions within set parameters, and the confidence to deliver information to various levels within both Epiroc and the customer's organisations
A background in and an understanding of business development, account management or general sales
A technical aptitude- you don't need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is important
Willingness to undertake extensive travel.
Exposure to mining and related industries will be well-regarded
A competitive nature - the desire to succeed for your customer, yourself and Epiroc
It would be highly advantageous if you have the ability to read and speak Mandarin

Key Responsibilities:

Strategic Relationship Management:

Build and maintain trusted, collaborative relationships with stakeholders across multiple operations, including supply, maintenance, operations, and technology. * Account Strategy & Execution:Develop and execute a comprehensive strategic account plan ensuring Epiroc's solutions deliver measurable value. * Innovation & Value Delivery:Identify and promote innovations that align with customer goals in safety, productivity, decarbonization, and digital transformation. * Commercial Management:Manage contract performance, lead commercial negotiations, and ensure alignment with agreed terms, pricing structures, and KPIs. * Forecasting & Operational Planning:Collaborate with internal stakeholders to anticipate customer demand and align internal planning with BHP's project and production schedules. * Issue Management:Act as a point of escalation to resolve technical, operational, or commercial issues quickly and effectively, minimizing disruption and ensuring customer satisfaction.Qualifications & Experience:

5+ years' experience in strategic account management, technical sales, or mining services-preferably with major mining companies
Strong understanding of surface and/or underground mining operations
Demonstrated ability to manage high-value, complex customer relationships
Experience working in or supporting remote mining operations is advantageous

Key Competencies:

Strong commercial and negotiation skills
Exceptional communication and interpersonal skills
Technical acumen and familiarity with mining equipment and automation technologies
Customer-first mindset with a drive to create value
Resilient, proactive, and solution-focused

What we offer:

Company Vehicle, Phone, Laptop
Company-paid Income Protection
Unlimited career opportunities
Paid parental leave for primary and non-primary carers
Above NES long service leave
Years of service recognition awards
Training and mentorship opportunities
Flexible work opportunities

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .

Epiroc

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