Dispute Resolution Officer

Gallagher

  • Melbourne, VIC
  • Permanent
  • Full-time
  • 6 days ago
Job Description:IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewGrow with GB! Industry leader in providing career development opportunities for its peopleFlexible and hybrid working arrangements including Work from HomeComprehensive Benefits: Enjoy a range of employee benefits, discounts, & wellbeing programs tailored for everyoneAbout the RoleWe are seeking a Dispute Resolution Officer to join our Workers Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for disputed matters relating to workers compensation claims.You’ll meet with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes.
How you'll make an impactYour responsibilities will include:Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analysesFacilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomesEngaging with the Workplace Injury Commission (WIC) with relation to disputed mattersRepresenting the company at conciliation conferences (wherever held) in a professional, informative and courteous mannerUsing your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representativesSettling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolutionHandling your own, and supporting your team's daily workflow in order to maintain GB's client service standardsEffectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes
About youWe’re looking for an enthusiastic and collaborative individual who has:A high level of experience working within the Worker’s Compensation industry and in the application of Work Cover legislationStrong conflict resolution and negotiation skillsExcellent customer service, communication and interpersonal skillsA tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essentialA current and valid Driver’s LicenseWhat we can offer you:Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.Career Growth: Exciting career advancement prospects as our company continues to grow.Ongoing Education: Continuous education and development opportunities through external and internal programs.Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.Birthday Club: Enjoy a day off during your birthday month, on GB!To Apply:Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team.Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations.Join us and be part of a team that values your growth and wellbeing!
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
  • 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
  • Novated Leasing opportunities
  • Two paid volunteer days annually
  • Health Insurance Discounts with our Group Insurance Plan
  • Employee Stock Purchase Program
  • Paid parental leave
Other benefits include:
  • Flexible and hybrid work arrangements
  • Mental Health and Wellbeing Support for yourself and immediate family members
  • Employee Recognition Awards and Service Milestone Recognitions
  • Peer Support Program
  • Annual flu vaccinations
  • Access to Reward Gateway – discount offers at over 350 retailers!
  • And more...
We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher