Customer Service Coordinator
- Tullamarine, VIC
- $60,000-70,000 per year
- Permanent
- Full-time
- Manage product returns
- Action credit requests and ensure prompt, accurate resolutions
- Provide phone and email support for product and technical issues
- Investigate and resolve delivery discrepancies and freight claims
- Collaborate with the warehouse and finance teams to finalise credit and stock return processes
- Prior experience in customer service or technical support
- Strong organisational and communication skills
- A problem-solver with attention to detail and a proactive approach
- Tech-savvy with experience using business systems (Zendesk, Shopify)
- Eagerness to lean and keen to work
- Strong problem solving skills and high initiative
This is more than just a job, it's a chance to build a career with a business that values integrity, innovation, and its people. You'll be supported to grow professionally and make a meaningful contribution to a team that works collaboratively and celebrates success.Company CultureA company that is truly committed to its people, who are passionate about their team members, company, product, and their customers. A relaxed office atmosphere good for moral and the perfect space to collaborate.About UsVeritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and logistics, Senior Accounting and Finance, Accounting Support, Business Support, and Technical and operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.auThe ConsultantNicole Juzefowicz specialises in recruiting within the Business Support space, having worked in Executive, corporate and customer support roles before moving into recruitment in 2019. For a confidential discussion, please call Nicole on 03 9058 3070