Hardship & Collections Consultant

Parramatta, NSW
$30.00-39.00 per hour
Permanent
Full-time

1 month ago

A well-established financial services provider is seeking a Hardship & Collections Consultant to join their Customer Assist team on a 12-month contract. This role plays a key part in supporting customers across the full delinquency lifecycle-both pre- and post-write-off-through proactive and empathetic engagement.The successful candidate will help customers bring their secured and unsecured accounts back into order, working across a range of product portfolios. The role involves both inbound and outbound customer contact, using negotiation, problem-solving, and hardship assessment skills to reach positive and sustainable resolutions.Please note, candidates must have full Australian working rights at the time of application. Unfortunately, sponsorship is not available for this role.Key Responsibilities:

Contact customers via inbound and outbound channels to recover overdue balances
Assess individual financial situations and apply suitable solutions, including hardship assistance or third-party financial advice referrals
Use available tools and systems to monitor customer circumstances and account performance
Work within credit and compliance frameworks to deliver fair and timely outcomes
Collaborate with internal teams and participate in continuous improvement initiatives

Key Requirements:

Previous experience in financial services
Strong negotiation and decision-making skills with a focus on customer outcomes
Familiarity with relevant legislation, credit policy, and internal procedures
High attention to detail, excellent communication skills, and the ability to manage competing priorities

Personal Attributes:

Customer-centric with the ability to build trust and find practical solutions
High level of integrity and accountability
Demonstrates resilience, initiative, and sound judgement
Comfortable working independently and as part of a collaborative team
Willingness to contribute to a culture of improvement and adaptability

If the role looks of interest to you please make an application and Manpower will be in contact with you.Rowan Mollison
Senior Consultant, ExperisManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroupState: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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