IT Systems Analyst - EAM & Ticketing

Melbourne, VIC
Permanent
Full-time

8 days ago

IT Systems Analyst | EAM & Ticketing SystemsAbout the RolesThe Business Systems Analyst - EAM & Ticketing Systems will be responsible for the day-to-day management, optimisation, and support of Kinetic's enterprise asset management and telematics systems, as well as fare ticketing platforms.This role ensures seamless operations across fleet maintenance, spare parts inventory, automated work orders, asset lifecycle, financial integrations, telematics data insights, and ticketing compliance.What You Will DoEnterprise Asset Management (EAM) & Telematics Systems

Manage daily operations of EAM and telematics systems supporting fleet maintenance, asset lifecycle, spare parts inventory, and performance monitoring.
Ensure system reliability, data accuracy, and compliance with maintenance and safety standards.
Oversee integration between EAM, telematics platforms, and financial systems to ensure timely and accurate data flow.
Collaborate with fleet, engineering, safety, and finance teams to optimise system usage and reporting.
Support automation of work order processes to improve operational efficiency.
Analyse telematics data to provide insights into vehicle utilisation, fuel efficiency, driver behaviour, and compliance.
Provide system support, troubleshooting, and issue resolution for business users.

Ticketing Systems

Manage day-to-day operation of Kinetic's fare ticketing system across SkyBus and other services.
Work with marketing and commercial teams to design, implement, and update fare products and ticketing rules.
Ensure student ticketing system is maintained in compliance with state government regulations.
Monitor system performance and resolve operational issues impacting customer experience.
Collaborate with external vendors, transport authorities, and regulators as required.

Business Analysis & Continuous Improvement

Act as the primary liaison between business units, vendors, and IT for system enhancements and change requests.
Gather business requirements, prepare documentation, and support configuration/testing activities.
Identify opportunities to streamline processes, enhance reporting, and leverage automation.
Support project delivery for system upgrades, integrations, or new feature rollouts.

What You Will Need

Proven experience in business systems analysis or application support, ideally in transport, logistics, or asset-heavy industries.
Hands-on experience with Enterprise Asset Management systems (e.g., Infor, Maximo, SAP, or similar).
Experience working with telematics platforms for fleet monitoring and performance management.
Experience with fare ticketing systems or transactional customer platforms.
Strong understanding of system integrations between operations and financial systems.
Familiarity with GTFS (General Transit Feed Specification) and NeTEx (Network Exchange) standards highly beneficial.
Excellent problem-solving, stakeholder management, and communication skills.

About us:At Kinetic, we don't just move people - we're creating the positive change our planet needs. As a leader in sustainable transport, we're committed to creating cleaner, safer, and greener environments for generations to come.Our size and scale give our people real opportunities to learn, grow, and progress in their careers. Calm, positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.We're driven by respect, diversity and genuine connection. From networking groups to community partnerships and volunteering, our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.How to apply:Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.If you're interested in this rewarding role with Kinetic then click the 'Apply' button now!

Kinetic Group

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