Technical Support Officer

Brisbane, QLD
Permanent
Full-time

24 days ago

Company DescriptionOur collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionWe are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.Some of the key responsibilities in this role include:

Identifying and proactively resolving IT issues, primarily for the Brisbane CBD, E&D & Gold Coast offices
Providing first and second level hardware and software support
Adhering to all processes and documenting procedures accordingly
Making recommendations on upgrades and replacements when necessary
Proactively building the IT brand via local delivery of customer facing technology initiatives
Involvement in IT projects

QualificationsSome of the key technologies that this position will be supporting are:

Windows 10 and Windows 11
MS Office 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Citrix
MS Teams
Audio and Visual (conferencing)
SCCM and Intune

To be successful in this role you will have:

Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
A minimum of 3-5 years' experience in similar IT support roles
Be organized, with the ability to work autonomously with a busy and varied workload
Strong customer/client focus with excellent communication skills
Experience with hardware lifecycle management would be an advantage
Experience in working with Microsoft applications and a working knowledge of networks
Experience of building business relationships and servicing senior level management
Ability to confidently deliver any information session or training as required
ITIL V3 certification essential and V4 desirable
Windows 11 and Intune desirable

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you.Additional InformationExperts join experts, and we welcome you to join us as we lead the industry into the future.Please apply with your CV or call Kate Dobbie, Associate Director | Careers on 07 3026 3309 for more information. Please be advised that applications will only be accepted directly rather than via recruitment agencies.Please be advised that applications will only be accepted directly rather than via recruitment agencies.

Colliers International

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