IT Helpdesk Administrator

Queensland
Permanent
Full-time

1 month ago

AU0237520-Aug-2025WHAT WE ARE LOOKING FORAbout the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business and no two days are ever the same!About the RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT related issues.Using the ITSM solution Service Now, it is the Helpdesk Administrators role to deal with tickets as they are logged, either resolving the issue immediately or escalating the issue to Level 2 or Level 3 support agents OR to external resolver groups.The IT Helpdesk Administrator will provide high levels of customer service to our internal customers resolving issues and ensuring that communication from the IT Team is forthcoming about maintenance windows or system outages.As IT Helpdesk Administrator, you can anticipate some of your day-to-day tasks to include:

Monitor Service Desk ticket queries to ensure service levels are maintained;
Resolve end user issues or escalate as required;
Support the Service Delivery Manager in the identification of trends and work to remediate recurring problems;
Build relationships to better support with any service desk incidents;
Develop operational policies, practices, and system documentation;
Manage expectations of users and uphold consistent communication;
Take part in various technology deployment projects to support continual improvement;
Keep up to date with network and desktop changes; and
Provide reporting to the SDM on a weekly basis and ad-hoc when required;
Provide support from MILVEHCOE and other QLD sites when required; and
Support the business via the RDA Tech Bar.

WHAT QUALIFICATIONS YOU SHOULD HAVEWhat are we looking for?Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.The experience and skillset best suited to this role includes:

Relevant Microsoft certifications supporting client Operating Systems;
Minimum 3 years’ experience working in the IT sector;
Customer Service focuses with strong attention to detail;
Strong time-management skills;
Ability to travel internationally and interstate, when required;

Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).

WHAT WE OFFER YOU

Long weekends every second week with a 9 day fortnight;
Individualised Flexible Working Arrangements;
Access to exclusive employee discounts with over 500 retailers to support cost of living;
Market leading parental leave and loyalty leave accrual for every year of service;
We are proud to be an Endorsed Employer for All Women with WORK180.

CONTACT INFORMATIONRDA Talent Acquisition Team#LI-SB1Applications will close on 20th of August 2025ADDITIONAL INFORMATIONThis role requires a Defence clearance, only Australian Citizens are eligible.This role is subject to ITAR (International Traffic Arms Regulations), your nationality may affect eligibility.Further information regarding clearances found atDiverse perspectives drive value – for clients, people, and communities. Even if you do not meet every requirement, we encourage you to apply.If you would like to express your interest in this role, please speak to your Line/Direct manager before applying.

Rheinmetall

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