Service Desk Support Officer
Government of Western Australia
- Kalgoorlie, WA
- $76,912-82,464 per year
- Permanent
- Full-time
The role of the Service Desk Support Officer is to support clients in the use of computer hardware, software and networked peripheral devices across all College campuses. This role is responsible for responding to, and resolving service requests in a timely, efficient customer-focused manner.To be successful in this role you will ideally have current experience in Information Technology support; with a focus on continuous improvement, interpersonal skills, and a functional knowledge in the areas of IT support, and system management.To work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to:Work Benefits
Our employees have access to a range of benefits including:
- Salary packaging/sacrifice facility
- 12% employer superannuation contribution
- Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
- Thirteen weeks paid long service leave after 7 years
- Fifteen days personal leave
- Four weeks annual leave and an option to accrue ten additional days extra leave each year
- Flexible working hours
- Paid parental leave – 18 weeks
Please contact Brendan Wight, Coordinator Service Desk Support on (08) 9622 6747 or emailReady to Apply?
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.Advertised Vacancy Reference Number: CRG070.25SApplicants are required to apply online and need to submit:
- A comprehensive Resume including two professional referees
- A written application addressing the selection criteria as outlined in the attached JDF
For those seeking to gain insights into employment opportunities in Western Australia, we invite you to visit . This resource offers valuable information on relocating to Western Australia, whether you are in the process of planning or conducting further research.The WA Jobs and Workforce Hub serves as a comprehensive guide, providing details on visa applications, moving to WA, acquiring skills and qualifications, exploring job opportunities across various industries.Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).Over the next twelve months, candidates found suitable through this process may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to candidate permission being granted).Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.