Team Leader, Claims
- West Perth, WA
- Permanent
- Full-time
As a Team Leader – Home Claims, you’ll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and efficient service. Key responsibilities include:
- Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements.
- Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members.
- Identify opportunities for continuous improvement in claims processes and member experience.
- Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes.
- Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members.
- Role model RAC’s values and foster a culture of empathy, accountability, and continuous learning.
- Experience leading or supervising a claims team, ideally within home or general insurance.
- Strong technical knowledge of home claims and the home repair industry (highly desirable).
- A member-first mindset, with excellent communication, empathy, and problem-solving skills.
- Proven ability to coach, motivate and develop a frontline team to deliver results.
- A Certificate IV in General Insurance or equivalent (highly regarded).
- A Diploma of Leadership and Management or equivalent (highly regarded).
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering