Health Support Officer

Medibank

  • Osborne Park, WA
  • Permanent
  • Full-time
  • 10 days ago
Your career in healthcare made personalAt Medibank we've recently unified our health services under one brand - Amplar Health.Join Our Outpatient Direct Team as a Health Support OfficerAre you passionate about making a difference in healthcare from the comfort of your home? We're looking for a customer service superstar to join our vibrant Outpatient Direct Team as a Health Support Officer (HSO). In this role, you'll help WA public hospitals manage outpatient appointments across a range of specialties and clinics, all while delivering exceptional service over the phone.What You'll Be DoingAs a Health Support Officer, you'll be the friendly first point of contact for patients who need to:
  • Cancel or reschedule outpatient appointments
  • Update their contact details
  • Receive general information about their upcoming visits
You'll play a key role in ensuring patients feel supported, informed, and cared for, every step of the way.The Role at a Glance
  • Permanent, Full-Time (37.5 hours/week)
  • 100% Work From Home - just bring fast, reliable internet and a private workspace
  • 8-hour shifts scheduled between 7:30am-5:30pm WST, Monday to Friday
  • Paid, face-to-face training from 3 November 2025 (8:30am-4:30pm) at our Medibank Perth retail store, 55 St Georges Terrace
  • After training, transition to your agreed roster working remotely
  • You'll be part of a high-performing team handling over 300,000 calls annually, so comfort with fast-paced, high-volume environments is essential
  • Expect to navigate multiple screens and WA Health systems with ease - we'll equip you with the tools and support to succeed
About YouYou're a natural communicator with:
  • At least 1 year of experience in a high-volume inbound call centre or customer service role (healthcare or medical reception experience is a bonus)
  • A knack for building rapport quickly and showing empathy over the phone
  • Confidence navigating multiple systems and screens - you're tech-savvy and comfortable working across complex platforms
  • A collaborative spirit and a genuine drive to grow your career in healthcare
No clinical qualifications are required - this is a medical administration role focused on service and support.Perks You'll LoveWorking at Amplar Health means joining a team that's transforming healthcare and enjoying some great benefits along the way:
  • Excellent work-life balance
  • 35% subsidised Medibank/ahm health insurance - including pets, travel, and more
  • 14 weeks paid parental leave for all eligible employees - regardless of carer status
  • Feel Good Health Hub - access clinical health and wellbeing services from your mobile
  • Exclusive discounts with Apple, Samsung, Telstra, HP, SpecSavers, cinemas, theme parks, Wyndham Travel, and more
Learn more about Amplar Health at https://amplarhealth.com.auInclusion and AccessibilityWe believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Medibank